OUR COMMITMENT TO PRIVACY
If our information practices change, we will post an updated version of the Policy on the Keychain Fire Website (“Website”). You can tell if the Policy has changed by checking the “Last Updated” date that appears below and that will be the date on which the new Policy becomes effective. You may exercise your choices about how we collect and use your information consistent with this Policy at any time. If you have any questions about our Policy, please contact us as described in the section below entitled, "How Do I Contact You?"
This Policy Was Last Updated Oct 8, 2020.
WHAT KIND OF PERSONAL INFORMATION DOES GLASS HOUSE MEDIA COLLECT?
In addition, if you use different devices (such as your home computer, laptop, mobile device, personal digital assistant and/or smartphone) to access our Website, we may be able to associate you with each of your devices. For example, our sites may allow you to access your favorite items or shopping cart via an email link that is unique to your account. By clicking on the link, you will be automatically signed into your account in order for you to continue your shopping experience where you left off. If you choose to click the email link on a new device, we may be able to associate your current device with your account information.
HOW DOES Glass house media USE MY PERSONAL INFORMATION?
Glass House Media and its vendors may use your personal information in the following ways:
We are based in the United States and the information we collect is governed by U.S. law. By accessing or using our Website or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries.
We and our vendors may aggregate the personal information collected from you to better understand our customer and potential customer base. Aggregated personal information does not personally identify you or any other customer or potential customer.
Third-party vendors may use the personal information collected from you for their own direct marketing purposes and the direct marketing purposes of other third-party marketers.
DOES glass house media SHARE MY PERSONAL INFORMATION?
We may share your personal information in the following ways:
In the event of a sale or merger of Glass House Media (or any of its subsidiaries such as “Keychain Fire”), our customers' personal information and other information we have collected as described in this Policy may be among the transferred business assets.
HOW DO I OPT OUT OF RECEIVING PROMOTIONAL COMMUNICATIONS?
Glass House Media wants to communicate with you only if you want to hear from us. If you prefer not to receive promotional information, such as information about special offers and sales events, those instructions are set forth below. All email we send to you includes an “unsubscribe” link at the bottom of each email. If you no longer wish to receive emails from Glass House Media (or any of its subsidiaries such as “Keychain Fire”), please click the unsubscribe link included in the footer of all our emails; this will take you to an online form where you will be given a menu of choices regarding our communications and for opting out of receiving further communications, including emails, from us.
You may also unsubscribe from catalogs or other communications by contacting us as described in the section below entitled, "How Do I Contact You?" Please be sure to include your full name and the email address you used when you registered with or made a purchase from the Keychain Fire brand. If you ask us to remove your name and address from all or certain promotional lists, we will maintain your name on a “do not contact” list so that we can honor your request. Please specify if you would like to be removed from receiving (1) catalogs, (2) mailed promotions (other than catalogs), and/or (3) promotional emails. For example, if you simply tell us not to send mailed promotions, we will continue to send catalogs and emails.
CALIFORNIA PRIVACY RIGHTS
California law permits residents of California to request certain details about the personal information that we have collected about you and how their information is shared with third parties for direct marketing purposes. Under the law, a business must either provide this information or permit California residents to opt out of this type of sharing. We permit California residents or authorized agents of California residents to opt out of having their information shared with third parties for direct marketing purposes. Consumers will not receive discriminatory treatment for the exercise of these privacy rights. If your desire that we do not sell your information, please send an email to firstname.lastname@example.org and in the subject line put “Do Not Sell My Information.” Please note that it may take up to 10 days to process your email request and 6-12 weeks to process your postal mail request, during which period you may continue to receive communications from Please include all items you wish to request such as:
Please be sure to include your full name and mailing address so that we can fulfill your request.
CALIFORNIA DO NOT TRACK DISCLOSURE
HOW DOES GLASS HOUSE MEDIA PROTECT KIDS' PRIVACY?
Glass House Media is concerned about the privacy and safety of children when they use the Internet. We will never knowingly request or collect personal information online from anyone under the age of 16 without prior verifiable parental consent. Please do not provide personal information if you are under the age of 16. Our Website is a general audience site and is not targeted to or intended for use by children. If you are a parent and believe we may have inadvertently collected such information from your child, please notify us immediately by sending an email to email@example.com or phoning us toll free at 1.818.649.3899.
WHAT ABOUT LINKS TO OTHER WEBSITES?
HOW DOES GLASS HOUSE MEDIA USE ONLINE ADVERTISING?
We may use third-party advertising companies to place Glass House Media ads or ads for any Glass House Media subsidiary such as “Keychain Fire,” on third party sites that link back to our Website. Please note that these companies may use information about your visit to our Website in order to provide advertisements about goods and services that may be of interest to you. In the course of serving advertisements on third party sites that link to our Website, these companies may place or recognize a unique cookie on your browser. If you would like more information about this practice and to know your choices about not having this information used by these companies, please visit https://networkadvertising.org/optout_nonppii.asp.
You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you set your browser not to accept cookies, you will need to call Customer Care toll free at 1.818.483.6844in order to place your order.
HOW DOES GLASS HOUSE MEDIA USE PIXEL TAGS?
We and our vendors use "pixel tags" (also called "web beacons" or "clear gifs"), which are tiny graphic images, on our Website and in our emails. Pixel tags help us analyze our customers' online behavior and measure the effectiveness of our marketing programs. We work with service providers that help us track, collect, and analyze this information.
Pixel tags may be used to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take on our Website. This information may include your computer's Internet protocol (IP) address, your browser type, your operating system, date and time information, and other technical information about your computer. We may also track certain information about the identity of the website you visited immediately before coming to our site.
Pixel tags and cookies in our emails may be used to track your interactions with those messages, such as when you receive, open, or click a link in an email message from us. We may combine this information with other information we collect about you and use it for various purposes, such as improving our Website and your online experience, understanding which areas and features of our sites are popular, counting visits, understanding campaign effectiveness, tailoring our communications with you, determining whether an email has been opened and links within the email have been clicked and for other internal business purposes.
HOW DO I KNOW MY PERSONAL INFORMATION IS SECURE?
We take precautions, including the use of encryption technologies and authentication tools, to protect the security of your personal information and to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information.
When you enter your personal information on our Website, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. To make sure you are accessing a secure server before you submit personal financial information, depending on your browser, you will see either a closed lock (Microsoft Internet Explorer, Chrome, Safari, AOL, Netscape Communicator) or a solid key (Netscape Navigator) in the browser window. To double-check for security, look at the URL or location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https." Please exercise caution when submitting personal information on the Glass House Media Website or any website of any of its subsidiaries such as “Keychain Fire.”
No data storage system or data transmission over the Internet can be guaranteed to be 100% secure. Please also be aware that we may use third-party cloud service providers that provide hosting, data storage, and other services that apply their own security measures for the protection of information within their system.
If for any reason you cannot access the secure server, or if you're not quite comfortable shopping online, please feel free to place your order by calling our Customer Care representatives at 1.818.483.6844(toll free) or visit one of our affiliated shops. Some browsers and firewalls do not permit communication through secure servers. In that case, you will be unable to connect to our server so you will not have to worry about mistakenly placing an order through an unsecured connection.
HOW DO I CONTACT YOU?
Glass House Media 746 East 1910 South, Suite 1
Provo, Utah 84606
1.818.724.9934 (toll free).